These general contracting conditions, together with the particular conditions that may be established, will be those that regulate the relationships that may arise between ARTYVIDEO Integrado SL with CIF B54968250 and third parties, whether users, customers or Internet users in general, (hereinafter , user, buyer or client), who enter www.concertoaudio.com, as well as with those who contract the products offered through said website.
These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, at Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, Protection of Personal Data, Law 7 / 1996, of January 15, Retail Trade Regulation, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce and any legal provisions that may be applicable.
The user accepts the General Conditions from the moment they use or contract the service or purchase any product, so that the sending of the order form to ARTYVIDEO Integrado SL, implies the reading and acceptance of all these General Conditions, as well as their In the case of the existing Particular Conditions, also declaring that you are a person of legal age and with the capacity to contract.
This document, which contains the general conditions, can be printed and stored by users. ARTYVIDEO Integrado SL makes available to them the telephone number (965144014) and the e-mail address (firstname.lastname@example.org), so that they can raise any questions about the General Conditions.
At any time ARTYVIDEO Integrado SL can unilaterally modify, without prior notice, the configuration, contents and presentations of www.concertoaudio.com, (including modifications on products, prices, promotions and other commercial and service conditions) and even these General Conditions , by publishing the aforementioned modifications in www.concertoaudio.com, so that they can be known by users always before visiting the portal or purchasing any goods or services offered in the online store.
By using www.concertoaudio.com, the condition of User is acquired, so that they imply full acceptance of these general conditions, as well as, where appropriate, the particular conditions that, where appropriate, govern the acquisition, either by the visit and the use and / or acquisition of any of the products on our website.
To acquire goods or services offered at www.concertoaudio.com, the different steps to follow to acquire goods or contract services are those described in these general conditions, as well as the specific ones indicated throughout the navigation and use. of the portal, in each of the specific cases, in this sense the user indicates that he knows and accepts these procedures are adequate and pertinent to enable the use of the services and acquisition of the products offered in www.concertoaudio.com of Therefore, the aforementioned procedures will also be followed to make corrections and / or changes in the information provided by the users of said website throughout the use of the same.
Extension of responsibilities:
ARTYVIDEO Integrado SL makes every effort within its means so that the information contained in www.concertoaudio.com is truthful and does not contain typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of ARTYVIDEO Integrado SL, it will be corrected immediately after its discovery. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, ARTYVIDEO Integrado SL will notify the customer of said error and the customer will have the right to cancel their purchase at no cost on their part.
On the other hand, www.concertoaudio.com could, on occasions, show provisional information about some products. (In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.)
However, ARTYVIDEO Integrado SL is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by www.concertoaudio.com
Product and purchase procedure:
The products offered at www.concertoaudio.com, along with their characteristics and prices will appear on the screen. Likewise, the shipping costs to the User of the products will appear in the corresponding section, also on the screen, which will always be paid by the buyer. These products will be available for sale while stocks last. The prices indicated on the screen are in euros and include VAT and any other tax that may be applicable and are current, except typing errors.
ARTYVIDEO Integrado SL reserves the right to decide, at any time, which products appear and are offered to users on its website, so that the offers will be duly indicated on the screen and available to the user of the site. But it is also possible that without prior notice, by ARTYVIDEO Integrado SL, and at any time, access to any product of www.concertoaudio.com is not provided, reserving, at any time, ARTYVIDEO Integrado SL, the possibility of include new products or services, in addition to those already present in www.concertoaudio.com, which, unless information to the contrary, will be subject to those established in the General Conditions, available at that time.
For the acquisition of the products offered in www.concertoaudio.com, users must register by providing a series of personal data, so that they must be of legal age and with the capacity to contract, in the same way they must complete the instructions that they appear on the screen, at all times and that will require the successive steps in the purchase.
Orders will be delivered to the shipping address indicated by the user when placing the order. ARTYVIDEO Integrado SL declines all responsibility if these data provided by the user are erroneous and this leads to the loss, theft or misappropriation by third parties of the merchandise sent.
The shipping costs of the products appear next to the products added in the shopping cart, if not due to omission or error of any kind, please do not proceed with the purchase and contact us as soon as possible. However, the minimum cost for postage, whatever the product to be sent, will always be at least € 10 including VAT. If the purchase of several different products is made, the user will pay only the shipping cost with the highest value.
The delivery time once the purchase is made will be, by default, 2 to 3 working days, in case of longer periods due to lack of stock available at that time, ARTYVIDEO Integrated SL will inform the buyer about the estimated delivery time, the buyer being able to cancel the purchase operation by paying ARTYVIDEO Integrado SL the amount paid in the available of the same card used to make said purchase. Purchases made on the weekend will be served from Monday. The delivery period starts from the day after receipt of the transfer with the total amount of the purchase made.
Together with the product, ARTYVIDEO Integrado SL will send the buyer user to the address indicated in the form the corresponding invoice, however, the buyer may request the invoice again, in writing, by phone or by e-mail, at any time.
Incorrect data and delinquency:
ARTYVIDEO Integrado SL reserves the right to cancel the User Name and password and therefore access to the online store of those users who maintain debit or unpaid balances with ARTYVIDEO Integrado SL, likewise, ARTYVIDEO Integrado SL may also eliminate the username and password that is not real or is wrong.
Cancellations and returns
The client of ARTYVIDEO Integrado SL, considered only the natural or legal person who makes the purchase, can cancel the orders made free of charge before it has been delivered to the carrier. This procedure can be done through your user account on the website www.concertoaudio.com.
If the order has already been sent, the client will have to contact ARTYVIDEO Integrado SL directly using any means listed in Contact us .
The client has the right to withdraw from the contract and consequently return the product (s), within a period of fourteen calendar days from the receipt of the order, prior communication to ARTYVIDEO Integrado SL within that period. ARTYVIDEO Integrado SL will establish the appropriate return channels (return number, form and delivery address of the device).
Once the return is received at destination and it is verified that its status corresponds to that stated by the customer, a payment of the order price will be made, excluding other related costs such as shipping costs. The return costs will be subtracted from the price of the product at the time of the return of the money.
The return will not be accepted, as they are exceptions to the right of withdrawal , in the following cases:
- Products handled by the customer, with the packaging open / damaged or that are returned incomplete, both in their main elements and accessories.
- For hygiene reasons, all products that require direct contact with some parts of the body, such as In-EAR Headphones and of any other type, whose packaging has been unsealed or the slightest signs of use are detected.
- If the communication of the withdrawal to ARTYVIDEO Integrado SL is after the period of 14 calendar days
- Products that have suffered excessive or greater use than would correspond to their test to decide the final acquisition
- Products subject to fluctuations in a market not controlled by ARTYVIDEO Integrado SL
- Custom-made products for the customer
- Products that can be easily reproduced immediately
- Other products that by their nature cannot be returned.
Refund value to be applied according to the status of the product:
In the event that the information on the general conditions or the documentary confirmation takes place after the delivery of the goods or the conclusion of the contract, respectively, the term will be calculated from when such obligations are fully met.
Once the right of resolution has been exercised, ARTYVIDEO Integrado SL will be obliged to return the amounts received without any withholding immediately and never after thirty days.
The right of resolution is excluded in those cases in which due to the nature of the content of the services it is impossible to carry it out, without prejudice to the claim for damages suffered.
Instructions for shipping (return) of products:
The delivery of a possible return will not be managed directly at our facilities, but will be delivered to the carrier for shipment. We inform that, to avoid any incident, it is necessary that the smallest products (radios, headphones, accessories, etc.) are protected by an additional external packaging - just as you have received it at home - and thus avoid any type of damage or handling of the original packaging of the product during transport. For larger products (televisions, speakers, etc.) an external protection is essential, protecting the original, however, it is important that you make sure that the product is shipped properly protected inside the original box with the protections intended for this purpose. (corks, polystyrene, bubble wrap, etc.) and avoiding any type of manipulation in it.
For any questions about the correct delivery of the products to ARTYVIDEO Integrado SL, consult our Customer Service department.
All returns of products that do not have the original packaging will be rejected.
ARTYVIDEO Integrated SL WARRANTY:
The normal warranty for the products offered by ARTYVIDEO Integrado SL through its website www.concertoaudio.com is two years. This guarantee is valid in all member countries of the European Union.
It should be noted that the products offered by ARTYVIDEO Integrado SL are top brands and of the best quality, sealed from the factory outlet. They are not used, opened or display products unless clearly specified.
The customer enjoys a total guarantee (return of the product and re-delivery of a brand new one) within the first week from receipt of the order if the product sent will not arrive in good aesthetic and working condition. In this case, all associated costs will be borne by ARTYVIDEO Integrated SL.
After this period, the customer has the option of taking the item in question to an authorized technical service for possible repair.
The guarantee of the products sold by ARTYVIDEO Integrado SL is provided and established exclusively by the manufacturer of the product, in the conditions of handling, correct use and conservation and in the terms contained in the guarantee certificates that are attached to all of them.
For any manufacturing and / or functional defect that the products purchased through ARTYVIDEO Integrado SL present, the manufacturer of the same is established as the sole responsible. ARTYVIDEO Integrado SL, in its capacity as a selling company, offers its clients the necessary mediation services to put them in contact with the manufacturer or distribution company, in this way the guarantee to the client in the terms of the same becomes effective. To make the guarantee effective, it is necessary to present a purchase invoice issued by ARTYVIDEO Integrado SL and packaging and other contents (manuals and controls).
In any case, the serial number of the product to be repaired must correspond to the files owned by ARTYVIDEO Integrated SL. The guarantee will not be valid in case of factors external to the normal use of the product, such as power surges or drops, use of inappropriate accessories or those prohibited by the manufacturers, falls, water, fire or improper or abusive handling by the customer or by third parties not authorized by the manufacturers.
The guarantee will begin on the same day of delivery and / or acceptance of the order.
The provisions of this guarantee do not exclude the benefits of the legal guarantee provided for in the Civil Code by hidden defect (s) in favor of the buyer.
Through the purchase or acquisition of a product or service, offered through www.CARTYVIDEO Integrado SLaudio.com, does not confer on the purchaser any right of alteration, exploitation, reproduction, distribution or public communication about it, reserving ARTYVIDEO Integrado SL all these rights. The transfer of the aforementioned rights will require the prior written consent of ARTYVIDEO Integrado SL. The client may not make said content available to third parties without the express consent of ARTYVIDEO Integrado SL, since the content provided by ARTYVIDEO Integrado SL through www.concertoaudio.com are subject to intellectual and industrial property rights and are exclusive ownership of ARTYVIDEO Integrado SL or its legitimate owners.
APPLICABLE LEGISLATION AND JURISDICTION:
The purchases made with ARTYVIDEO Integrado SL are subject to Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the parties expressly submit to the Courts and Tribunals of Alicante for the resolution of all conflicts that may arise in the interpretation or execution of the present contractual conditions, expressly waiving any other jurisdiction or jurisdiction that may correspond.
ARTYVIDEO Integrado SL guarantees security and confidentiality in all its communications with its clients.
All on-line payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted breaches by third parties. The data of the purchase process is stored in a database designed for this purpose.
In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, ARTYVIDEO Integrado SL undertakes to keep the personal data it deals with updated. Likewise, the affected party may exercise the legitimate rights that assist him of access, rectification, cancellation and opposition in the legally established terms, before the File Manager, identifying himself sufficiently, by writing to ARTYVIDEO Integrated SL C / Tridente nº35, 03540 Alicante .
TERMS OF SALE
1. All sales or deliveries on account are considered firm, once the product has been delivered, cancellations, exchanges or returns are not accepted except for breakage or damage in the delivery in which case the receiving client must point out the defects appreciated immediately Upon receipt of the merchandise, either it is delivered directly by ARTYVIDEO Integrado SL personnel or by a private transport company, having a maximum of 24 hours from receipt to make any type of claim, once that period has elapsed, the client must take charge of the item whatever its status. It is expressly warned that, in no case will the money be returned, ARTYVIDEO Integrado SL, after verifying the damage, will replace another product in impeccable condition as soon as possible. If the client cancels or wishes to change the order once it has been sent from the importer to ARTYVIDEO Integrated SL or at a later time, the client will assume all the costs of shipping and return of the merchandise with their corresponding insurance that have been generated and are will offer you the option of choosing another item of the same or higher price or you will be given a voucher for the amount paid on account to be consumed in ARTYVIDEO Integrado SL products when he has it.
2. The prices are strictly referred to the products and never to professional services such as installation, start-up, training on the handling of equipment, after-sales, etc. so that if they are necessary for the client, he must request them at the time of purchase and in any case, ARTYVIDEO Integrado SL will put him in contact with a qualified company regarding this type of services, which will estimate and invoice him accordingly. totally unrelated to ARTYVIDEO Integrated SL.
3. All products that must be delivered outside of our facilities will be transported by a private company and the cost of shipping plus the corresponding insurance fee will be borne by the buyer, such transport and insurance costs may be included in the sales invoice. if requested by the client. In no case will any merchandise be shipped or delivered in person to the store if it is not 100% paid.
4. The net prices offered are understood exclusively for payments in cash, transfer or cash deposit to our checking account.
5. Payment by debit-credit card implies a minimum surcharge of 2% of the amount and requires positive identification of the buyer by means of a valid ID or Passport.
6. ARTYVIDEO Integrado SL offers you the possibility of financing your purchase for which it only acts as an intermediary requesting the data stipulated by the company that grants the customer credit, therefore, it is only this borrowing company, which must respond to the customer of any type of claim regarding the credit received. It is expressly said that no merchandise will be delivered to the buyer until the imposition of the money granted on credit in our checking account becomes materially effective.
7. The guarantee of any product is offered by the national manufacturer / importer of the brand and never by the authorized store for its sale, this guarantee, unless expressly specified, does not cover any type of transport that is necessary for its repair, its The cost will always be borne by the client, nor does it include travel by a professional at home, the client being able to contract, if desired, a home collection and delivery service, the costs of which will be budgeted by the company providing the service in question.
8. Repairs will be considered covered by the manufacturer's warranty if the customer can prove his date of purchase by invoice and this does not exceed the period stipulated in each specific product.
9. The formalization of an order will be by signing and accepting a written estimate with the payment of an amount on account as an advance or signal that will vary according to the type of product at the discretion of ARTYVIDEO Integrated SL. In no case will this amount be less than 25% or greater than 75%. The merchandise will not be delivered until the buyer pays the rest of the total price of the product. In the case of distance selling by whatever means, the client must pay by deposit or transfer to our checking account, the total amount to be sent the genre.
10. Any order that has not been withdrawn from our facilities within a period of 6 months from the date of the product order document, will be considered canceled and the customer will lose the amount paid on account as a down payment. If the merchandise requested from our suppliers is not received by the customer within a maximum period of six months, the customer will have the right to request an alternative product and equivalent in price or higher, in no case lower. It is clear that ARTYVIDEO Integrado SL will not return the amount contributed on account in any case, no matter how extensive the delay.
11. In the event that an error occurs on the part of ARTYVIDEO Integrado SL and an erroneous product is sent that was never requested by the client, the client must notify us within a maximum period of 48 hours from receipt, ARTYVIDEO Integrado SL will give order of collection of the wrong package, it is understood that for this to occur the item sent by mistake must be sealed from origin and in impeccable condition, if it were opened and manipulated by the receiver, ARTYVIDEO Integrated SL reserves the right not to replace it and to close the commercial operation, if it is indeed confirmed that the merchandise has not been opened by the client, ARTYVIDEO Integrado SL will immediately proceed to send the correct article.
12. For any formal communication with a contractual and binding nature between buyer and seller, the Post Office Fax Buro service is established as the only accepted route, where both the content of the communication and the date of dispatch are recorded.
13. If there is a dispute before the courts, with a final judgment, a part of these general conditions of sale is declared void, the rest of the clauses will be in full force and commit both parties equally.
14. In the event of litigation and / or discrepancies between the parties, regardless of their own jurisdiction that may correspond to each one, both parties submit to the Courts of Justice of the Province of Alicante.
15. The purchase or delivery on account for any product to ARTYVIDEO Integrado SL, implies the acceptance of these conditions of purchase and sale.
All products on this website with a RRP equal to or greater than € 250 will be shipped prepaid at no cost to the buyer under the following conditions:
The buyer must indicate as shipping address any location within the peninsular, Spanish or Portuguese territory and the Balearic Islands.
Shipments to the Canary Islands, Ceuta, Melilla and any other Spanish or Portuguese territory, consult shipping conditions.
Check conditions for shipments to the rest of the world.
THE BEST PRICE, GUARANTEED
We promise that the products that you can buy on this website are all original and imported in Spain by authorized importers who offer an official after-sales guarantee as required by law.
We guarantee that our prices are as low as any of the competition so that, if you find one of our products cheaper on any other website of another authorized distributor of the brand in Spain, you only have to let us know and we will apply that price immediately. . If you have already made your purchase, if you notify us within the next 24 hours, we will pay you the difference proceeding to refund the difference.
Our best price guarantee refers only to brand new products that are fully valid without having been discontinued and that are for sale within the network of stores authorized by the official importer of the brand.
All used products, unofficial parallel importation or that are in liquidation due to exdemo, model liquidation, tare or defect, etc. are excluded from this best price guarantee.